Frequently asked questions
Direct answers about ordering, tracking, payment, and service availability.
All frequently asked questions
-
How do I order a water tanker?
Download YT Waity, register with your mobile number, pin the delivery location on the map, choose the water type and tanker size, then review the final price and confirm.
-
Which tanker sizes are available?
6-ton and 18-ton tankers, 20-ton tankers, and 34-ton trailer tankers. The sizes available at your location appear automatically in the app.
-
Which payment methods are available?
Payment is fully electronic: bank cards, Apple Pay, or your in-app wallet balance. Cash on delivery is not offered.
-
Can I track the driver?
Yes. The app shows the order status and the driver's live location on the map, from acceptance until the tanker arrives.
-
Where is YT Waity available?
YT Waity operates in enabled cities and service areas in Saudi Arabia and keeps expanding. The app confirms availability as soon as you set your location.
-
Can I change the delivery location after ordering?
Contact support immediately. Whether it can be changed depends on the order status and driver location.
-
How do I contact support?
Through the official support page or the contact details inside the app — our team is ready to help.