سياسة الخصوصية

a. Personal Data

• Name and phone number when creating an account

b. Location Data

We use your location to determine the water delivery point.

c. Payment and Transaction Data

• Your order details: water type, quantity, delivery time, cancellations
• Payment data passes securely through the payment provider, and we do not store credit card numbers or sensitive payment information on our servers

d. Usage and Technical Logs

• Device information (phone type, operating system)
• IP address
• Crash logs
• App interaction details to improve performance and service

We use data for the following purposes only:

• Service Provision: Processing orders, water delivery, account management
• Communication: Sending notifications about order status, responding to support inquiries
• Service Improvement and Security: Usage analysis, app development, fraud detection
• Legal Compliance: Compliance with local and international laws when necessary

We do not sell or rent your data to any third party. We share data only for the following purposes:

• With Drivers: To coordinate and deliver orders (first name, phone number, address, delivery location)
• With Payment Providers: To process payments securely
• For Legal Reasons: When required by law or to protect our rights and user safety

We retain your data as long as your account is active or as needed to provide services, for legal compliance, and dispute resolution.

• We use strict technical and administrative measures to protect your data from unauthorized access or modification
• All sensitive data is encrypted during transmission
• Data access is restricted to authorized personnel only
• Never share your password with anyone

You have the right to:

• Access and Modify: Request access to your personal data and modify it through account settings or by contacting support
• Deletion: Request deletion of your account and personal data, except for data that must be retained for legal or legitimate business reasons

We may use cookies to improve user experience within the app and analyze performance. We do not use them to track you outside the app.

We comply with local and international data protection laws, including GDPR and CCPA where required.

We may update this policy from time to time. You will be notified of any significant changes within the app, and it is recommended to review the policy regularly.